PDL

WHO

My Name Is Paul, I am a…

  • Web Developer
  • Cisco Networking Guru
  • Certified IT Security Specialist
  • Professional Geek
  • Global SaaS Operations Engineer
  • Manager for Elemental Creations

WHAT

WEB DEVELOPMENT

I work with designers to make their websites work. I like the complicated parts, like SQL databases, PHP, and SSL certificates.

CERTIFIED SECURITY SPECIALIST

I am CompTIA Security+ certified to address business continuity planning, network/hardware security, and disaster recovery/incident response.

GLOBAL SAAS OPERATIONS ENGINEER

I keep world-wide SaaS platforms running smoothly for one of the largest enterprise software companies in the world: CA Technologies.

BUSINESS MANAGER

I perform account management, account strategy, web development, and human encyclopedia functions for Elemental Creations.

WHERE

WORK HISTORY

2016

Global SaaS Operations Engineer

CA TECHNOLOGIES

Provides daily service operations of multiple global SaaS platforms such as CA API Management, Service Provider Network Analytics, and others. Supports high availability and service capacity management through monitoring and maintenance. Promotes continual service improvement through enhancing documentation, identifying platform defects, and automating repetitive operational processes.

• Trains Global Support Operations Centers, a critical success factor for CA platforms.
• Member of Culture Committee promoting office engagement and positive culture.

2013

Business Manager

ELEMENTAL CREATIONS

Manages new business relationships, and administers existing accounts. Additionally, executes broad technical responsibilities, including Linux web server management for client hosting, setup of new virtual machines, and web server security audits. Collaborates with external contractors to align project requirements with actionable strategies. Oversees and optimizes relationships with new and existing clients.

• Spearheaded development of HIPAA compliant form system for Duke Medicine.
• Developed and launched responsive websites utilizing CSS, HTML, PHP, and SQL.

2014

Support Technician

APPLE INC.

Supports Apple owners with hardware and software on Macs and mobile devices spanning all product lines. Cross-Trained as Genius Administrator, responsible for coordinating inventory movement and allocation through SAP, repair auditing, and QA. Maintains positive customer engagement during support processes.

• Seamlessly handle high volume of sessions, current location sees 350+ sessions/day.
• Facilities timely and accurate project deliverables for all repairs as a Genius Admin.

2011

Financial Services Representative

TD WEALTH MANAGEMENT SERVICES

Generated revenue through promotion and sale of investment, retirement and fiduciary services. Performed client account management and portfolio optimization to help clients meet specific goals. Controlled labor and time reporting for employees. Collaborated with all levels of leadership to drive operational excellence.

• Spearheaded 107%-to-quota performance of platform financial services team.
• Cross-trained in retail bank operations and compliance auditing.

2010

Teller Supervisor/Platform Service

CAROLINA FIRST BANK (MERGER: TD BANK NA)

Exceeded sales quotas by referring additional products and services, while also fostering customer satisfaction. Managed and secured cash and customer information to federal deposit standards. Mitigated loss through fraud prevention and corporate security compliance.

• Facilitated coaching to achieve team excellence in sales, service, and compliance.
• Maintained highest decision and check writing authority level on teller line.

SKILL LEVELS

Amazon Web Services Platform

Agile SaaS Operations

Apple Software & Hardware

Linux/Unix Servers

Project Management

Cisco IOS

HTML5/CSS3

Enterprise Network Security

PHP

SQL

WORDPRESS

EDUCATION & CERTIFICATION

2016

Information Systems and Homeland Security, B.S.

CAMPBELL UNIVERSITY
2016

Information Systems Security, A.S.

WAKE TECHNICAL COLLEGE
2016

Security+ Certification

CompTIA
2014

Apple Certified Technician

APPLE, INC.
2013

Licensed Mortgage Loan Officer – NMLS ID: 871536

NATIONWIDE MORTGAGE LICENSING SYSTEM
2010

Notary Public – State of North Carolina

NORTH CAROLINA SECRETARY OF STATE

COMMUNITY ENGAGEMENT

YOUNG PROFESSIONALS OF ASHEVILLE

Member & Volunteer

ASHEVILLE CITY SCHOOL FOUNDATION

Financial Education Instructor

GIRL SCOUTS PEAKS TO PIEDMONTS

Financial Education Instructor

COLONIAL VILLAGE AT PINNACLE RIDGE

Financial Education & Credit Education Instructor

SPECIAL OLYMPICS OF WESTERN NORTH CAROLINA

Donation Driver, Deposit & Audit Services

MARCH OF DIMES OF NORTH CAROLINA

Donation Driver, Deposit & Audit Services

CONNECT

SOCIALIZE


My limited social media time is spent here: